COVID Shopping: Protocols, Pick-Up & Shipping

During COVID we are currently offering shipping, curb-side pick-up, and in-store shopping with restrictions (see details below). We are open Monday to Sunday from 11 am to 6 pm for curb-side pick-up. 


In-Store Shopping

We are open for In-Store shopping! To keep our clients and staff safe we are implementing the following physical distancing measures:

  • THREE customers (from different households) are allowed in the store at a time. You do not need to book an appointment to come in, drop-ins are welcome. 
  • Customers MUST WEAR A MASK (fabric or medical). Face shields are NOT an acceptable substitute, unless it is worn over a mask. Please see City of Toronto Bylaw 541-2020"The mask or face covering should cover your nose, mouth and chin, without gapping."
  • Customers MUST USE HAND SANITIZER or WASH THEIR HANDS prior to touching products. We've tried to make this easier by keeping plenty of hand sanitizer on hand in the store (it is made by an organic food company and has a natural smell of fruit).

  • We CAN NOT ACCEPT CASH. We are accepting contactless forms of payment like a credit or debit card with 'tap' or Apple Pay, etc. 

  • Please mind personal space and stay approximately 2 metres (6 feet) from other people.

  • We are happy to wind yarn purchased from us, but due to limitations on physical space during COVID we may have to ask you to leave it with us for pick-up later.
  • Presently, WE CAN NOT TEACH OR OFFER SOCIAL KNITTING. We are offering PROJECT HELP BY APPOINTMENT; as long as it can be done 6 feet apart we can try to help you out. Please book an appointment with our online booking. If your problem only takes a few minutes to fix we are happy to provide the service for free. For more in-depth project help we charge $4.97/10 minutes. You can pay in-store after we have helped you. 


        To Place an Order for Curb-Side Pick-Up

        You can place your order online on our secure e-commerce website knitomatic.com, or by phone Monday to Sunday from 11am to 6 pm: 416-653-7849. 

        In order to respect social distancing protocols and keep our clients safe we are only accepting payment in advance for Curbside Pick-Up orders. You can pay by credit card (Visa, Mastercard and American Express), and our online store also accepts Paypal, Apple Pay, Google Pay, and Shop Pay. We are not accepting tap-payments at the door.


        To Arrange for Curb-Side Pick-Up

        If you make your purchase over the phone you can tell us then. If you are shopping online, you haver the option of choosing Pick-up in as you check out.

        1. In your shopping cart, you have the option to leave us a note with any special directions or instructions (see image below):

         

        2. Choose "Pickup" in the shipping options when you check-out - it's on the first page/'Information' page of the check-out process (see image below).

        3. We will send you an e-mail when your order is ready for pick-up - all of the instructions will be in the e-mail. We try to prioritize pick-up orders, but we may need a little bit of time to get your order together (especially if we are winding yarn for you). 

        4. Please call when you are ready to get your order and we will have your order ready.

        5. Come to the front door and we will pass out your order (to respect your health and safety we will be wearing a mask). If you prefer, you can pull up in front of the store and we can place your order in your car.